Support

Sigwich Support Center

Getting Started

Trouble Shooting

How do I make my signature?

Go to the Signature Engine and start filling out the Form. You only need to enter the information you want to have shown in your signature. So feel free to leave some blank. When you are done click “FINISH”. Follow the instructions then INSTALL the Sigwich software.

How To Install Sigwich.

Create your signature – Signature Engine
Go to your Management page
Click  ”Install Sigwich for Windows” and save file to your computer.
Double click the file to start install and follow the install prompts.
Now open up your email program and send an email!!

How do I edit my signature?

Go to your Management page, click “Edit”

How do I turn off my signature?

WEBMAIL: Look for the “ON” & “OFF” buttons next to the “SIGWICH” logo in your email program. Simply click “OFF”. Then refresh your page.  Click “ON” to turn it back on.

OUTLOOK: Look for the Sigwich “ON” or “OFF” buttons, Simply click the button to change from on or off. View buttons

You can always choose your signature and delete it from any email.

I have a new Email Address?

Do you have a new address? No problem. Just go ahead and add it to your Sigwich account! It takes only seconds, they are FREE, and you can have as many different Sigwich signatures as you want. See Multiple Signatures

Can I use multiple signatures?

Yes, you can create signatures for different email accounts.

Simply Login and “Create a new signature account” – enter the email address then click “Add New Email”.

You can then choose your email from the drop down next to the Edit button, then click EDIT.

You can even use the “CLONE” feature that will copy an existing signature. This is useful when creating many signatures that are similar, saving you time.

NOTE: You can have one signature per email account.

What email programs does Sigwich work on?

Sigwich works on PC’s only:
Gmail & Gmail Apps
Yahoo Mail
Hotmail
AOL
Microsoft Outlook 2003 & newer.
Apple Mail
- COMING VERY SOON! Beta Testing now.

What Internet browsers does Sigwich work on?

Sigwich works on:
Internet Explorer 8+

Firefox 3.5+
Google Chrome 12+
Safari – COMING VERY SOON! Beta Testing now.

How do I change my homepage?

Before you change your homepage FYI: The MySigwich.com search page provides us with revenue to offer you our services to you at no charge. Without this revenue source we can not survive. We hope you will consider this.

Internet Explorer:
Go to “Tools” (the “gear” icon, top right), then “INTERNET OPTIONS”,
In the “GENERAL” tab, type in your desired homepage in the “HOMEPAGE” field.

Firefox:
Go to “TOOLS”, then “OPTIONS”, In the “GENERAL” tab, type in your desired homepage in the “HOMEPAGE” field.

Chrome:
Go to Customize – the “wrench” icon, top right, then “OPTIONS”,  In the “BASICS” tab, type in your desired homepage in the “HOMEPAGE” field.

How do I check that the Sigwich plugin is activated?

Internet Explorer:
Go to “Tools” (the “gear” icon, top right), then “MANAGE ADD-ONS”,
for Sigwich plugin and highlight.  Should be “ENABLED”.  If you see the “DISABLE” button, then it is enabled.

Firefox:
Go to “TOOLS”, then “ADD-ONS”,  “EXTENSIONS”, look for Sigwich plugin and should be“ENABLED”. If you see the “DISABLE” button, then it is enabled.

Chrome:
Go to Customize – the “wrench” icon, top right, then “TOOLS”, “EXTENSIONS” look for Sigwich plugin and should be “ENABLED”. If you see the “DISABLE” button, then it is enabled.

My signature is not working?

1. Have you installed the Sigwich software? How to Install
2. Make sure Sigwich is turned on in your email account – “ON” button should be GREEN. (Can be seen on Compose Email screen)
3. Check that your plugin is activated. How to Check
4. Make sure your email settings are not set to PLAIN TEXT but to RICH TEXT or HTML.
5. Make sure you are using the same email account you created your Sigwich Signature with.

***So if you created your Sigwich Signature with (Enable Javascript to see the email address) then it will only work on that exact email account. You can create signatures for multiple emails accounts – see Multiple Email Accounts

How do I uninstall Sigwich?

Internet Explorer:
Go to “Tools” (the “gear” icon, top right), then “MANAGE ADD-ONS”,
for Sigwich plugin, highlight and click “DISABLE”

Firefox:
Go to “TOOLS”, then “ADD-ONS”, look for Sigwich plugin and click “DISABLE”

Chrome:
Go to Customize – the “wrench” icon, top right, then “TOOLS”, “EXTENSIONS” look for Sigwich plugin and click “DISABLE”

Go to your CONTROL PANEL, choose uninstall programs, find Sigwich and highlight it, click uninstall.

Images not showing?

1. Check your email program settings.

The program is most likely blocking the images from showing. The images will show when you send emails even if you can not see them though.

Editing my signature – do I have to re-install the software?

No you do not.
Your signature is automatically updated after editing and requires no further action on your part!  :-)

Sigwich software is smart, making it the easiest and most robust email signature software available anywhere!

Chrome not working?

1. Install Chrome plugin manually – Install this file: Click here – Chrome Plugin

2. After install – go to Customize – the “wrench” icon, top right, then “TOOLS”, “EXTENSIONS” look for Sigwich plugin and should be “ENABLED”. If you see the “DISABLE” button, then it is enabled.

Text Me feature: What is it & how does it work??

Text Me allows people to send you a text message right from your email signature.

To set up: Simply add TEXT ME to your signature in the social networks editing area.

Then enter you mobile number and choose you country and mobile provider. You are ready to go !

NOTE: Test it to make sure it is setup correctly. You can click on the Icon right in your preview screen to test. If you find it is not working, let us know so we can troubleshoot it for you.

Gmail Signature for replies is at bottom of email?

This is a GMAIL issue, but it has an easy fix:
1) click on gear cog icon in upper right corner of Gmail page
2) Choose ‘labs’
3) Scroll down and find this Lab: Signature tweaks – by Keith C and Dave C
3) “Enable” this Lab

My photo/logo is not working when I upload it?

Try these solutions:

  • Re-name your image – do not use ANY capitals.
  • Re-Save your image as a JPG and rename.
  • Save your image at a smaller size – must be less than 500 pixels wide and 600 pixels tall. Also must be under 6 megs.

IE not working?

Steps To Follow to check your Internet options:

  • Open Internet Explorer
  • Go to Tools>Internet Options
  • Go to Advanced tab
  • Look under the “Browsing” subhead.
  • Check the “Enable third-party browser extensions” box by clicking inside the little square in front of “Enable third-party browser extensions”.
  • Click OK.